Because UNAVSA incurs certain expenses prior to the conference, it is necessary to impose the following refund and transfer policy:

• A hundred percent (100%) of the registration fees will be refunded for cancellations received before or on Sunday, May 19th at 11:59PM EST.
• Fifty percent (50%) of the registration fees will be refunded for cancellations received after Sunday, May 19th, but before or on Sunday, June 2nd at 11:59 PM EST.
• All ticket transfer requests must be received by Sunday, May 19th at 11:59PM EST. Afterwards, UNAVSA will not take or complete any transfer requests.
• No refunds will be given and no transfers will be accepted for cancellations received after the above stated deadlines. This includes personal reasons, medical emergencies, and no shows.
• In an event that any individual other than the person registered takes the physical place of the registered attendee, the registration slot will be forfeited immediately and all parties involved are not permitted to attend conference. Individuals are also subjected to further disciplinary action from their affiliated organization or regional governance.
• In the unlikely event that UNAVSA should have to cancel the Annual UNAVSA Leadership Conference, attendees will be refunded for the full amounts paid for through the UNAVSA Conference registration site. UNAVSA will not be responsible for any other attendee related expenses including, but not limited to: transportation expenses, housing, other personal costs.
• Upon receiving your refund request, UNAVSA will contact you to verify your request. Once approved, a refund will be issued within seven (7) business days.

What is the process for a refund?

• Email conference.registration@unavsa.org with your first and last name, your order code, and the email address you registered with.
• Once the Registration Committee receives your refund request, the team will process your refund and remove your ticket from your account. Once completed, the Registration Committee will then send you a confirmation email that they have processed your refund. You should get your payment back within a few days after the process has gone through.

What is the process for a transfer?

1. Email conference.registration@unavsa.org with your first and last name, your order code, and the email address you registered with. Also include the first and last name and email address of the person you wish to transfer your ticket to. To help us expedite the process, please CC the person you wish to transfer your ticket to.
2. Transfer Payment Clarification: Both parties will need to confirm which route to handle the payment amount of the conference ticket. Please “Reply to all” whenever you reply back to us to ensure all parties are receiving the emails.
3. Option (A): If you would like us to refund the payment to the transferrer, the transferee will need to complete payment for the conference ticket by registering with a voucher code we will provide to you. The transferee will have 5 days from the day we receive both your confirmation to transfer emails to complete payment. If the payment is not paid by the deadline, we will issue the refund of the conference ticket to the original ticket holder (on the same card they paid with), the transfer will be forfeited, and the conference ticket will be returned to UNAVSA to be given to a waitlisted person.
4. Option (B): If you have already transferred the cost of the conference ticket between yourselves and want us to process the ticket transfer immediately, please let us know to proceed with this option.
5. Once we receive the confirmation emails from both parties, the Registration Committee will email you back.