Privacy

This page details the privacy measures on the side of pretix.eu, the technical provider of this ticket shop. Additional privacy policies might be relevent on the side of the event's organizer that also has access to your data.

Privacy is a priority to us. Whenever possible, we try to collect and retain as little data about you as possible. On this page, we explain what data we collect and who can access it. We want to note that every communication on the internet can have security vulnerabilities. A onehundred percent protection of your data is not possible, but we try to achieve the highest possible standards to protect your data.

We'll forward all information you entered during the order process to the organizer of the event. Please contact the event organizer to obtain their privacy policy.

All data is always transmitted using up-to-date encryption between your browser and our servers as well as between our servers.

If you buy a ticket, we use cookies to enhance the ordering process and to remember that your carts belong to you. If you buy tickets for multiple events, we never track your visit across events and never correlate this data. We do not track IP addresses, browsers, referers or any other unnecessary metadata.

All our servers are located in Germany and we are subject to German data protection laws.

Our team has access to your data for technical reasons. We will only use this access to find and solve errors in case of a support request.

If you specify an email address from Outlook or similar providers, we might route all email to you via MailJet, an European email provider, since Outlook tends to reject direct emails from us as spam.

If you click a link in an email we sent you about a ticket order for the first time, we store the information that your email address appears to work. We do not store anything else about that click and we do not use that information for automated behaviour, it's just useful when debugging issues.

If you pay by credit card, your credit card number is never stored on our servers, except for its last four digits. It is directly transmitted to the payment provider company Stripe. Click here to view Stripe's privacy policy.

If you pay using Mollie, payment-relevant meta information is shared with Mollie. Click here to view their privacy policy.

If you pay using PayPal, payment-relevant meta information is shared with PayPal. Click here to view PayPal's privacy policy.

If you pay using bank transfer, your bank and the organizer's bank will have knowledge of meta information on your order.

If you pay using SEPA direct debit, your bank and the organizer's bank will have knowledge of meta information on your order.

We are happy to answer any questions on this topic at support@pretix.eu.