On this page, you can download our General Terms and Conditions. If you have any questions regarding this document, please contact us.
We provide an English translation of this document for your information. We try to keep this translation as accurate as possible. However, only the German version of the document forms the legally binding contract.
Please note that we only sell to business, not consumers.
Download (PDF, English, Version 1.11, 19.11.2024) Download (PDF, German, Version 1.11, 19.11.2024)
From time to time, we need to change our terms of service for various reasons. Since it's cumbersome to look for changes in 10-page PDF files, we uploaded the source files for our terms on GitHub for you to compare different versions easily.
If you want to be GDPR-compliant, you need to sign a Data Processing Agreement with us. You can download a sample of such a contract here.
Please do not us a copy of the document provided here! You can download a correctly prefilled version in your organizer account using the "Data protection" menu item. This is also the place where you'll be able to upload your signed copy.
Our phone support availability is reduced during the end of the year:
All email support requests will be answered, although we kindly ask you to allow for a little bit more time than usual. In very urgent cases, our emergency hotline is available 24/7 as usual.
We wish you a wonderful time and a good start into the new year.
