pretix

Privacy at pretix

Data security

All our servers communicate using state-of-the-art encryption and reject any unencrypted connections. We monitor our servers both automatically and manually for any irregularities. If something still goes wrong, we're public and transparent about it in the news section of this site.

All data stored by pretix is located in Germany on servers in datacenters operated by German companies.

Read more about our security practices

Privacy of ticket buyers

If you buy a ticket, we will only process the data to process the ticket sale and forward your data to the organizer of the event. We do not use your data ourselves and we do not correlate your data with other events. To get an exact picture of what happens wo your data, you need to contact the event organizer who legally is the controller of your data. We act as a data processor for them.

If you buy a ticket, we use cookies to enhance the ordering process and to remember that your carts belong to you. We do not store IP addresses, browser information or any other unnecessary metadata longer than the time of your request.

Our team has access to your data to be able to look into technical problems and answer support requests. We will only use this access to assist you and the event organizer and we log and audit all such data access.

Some organizers choose to use external tracking like Google Analytics or Facebook Pixels. Those are disabled by default. If you click the "Privacy" link at the bottom of every event page, you will see what tracking features are activated for the particular event.

If you pay for your ticket using a service like PayPal, Stripe, Wirecard, or Sofort, we transfer only the minimal necessary amount of data to these services. We do not know or control which additional data is obtained by these services.

Event organizers

We do not share your customer data with anyone else. Ever. We use the data of your event only to organise the ticket sales and to calculate and process pretix's fees.

In order to be compliant with GDPR, we recommend that you sign a Data Processing Agreement if you use pretix Hosted. To do so, head to the "Data protection" section of your organizer profile settings to generate and download such a contract.

Our team has access to your data to be able to look into technical problems and answer support requests. We will only use this access to assist you and your customers and we log and audit all such data access.

All passwords are encrypted by strong and modern one-way encryption in a way that even we cannot read them. We use cookies to allow you to log in to our page. We do only use them for this purpose and do not track you. We support two-factor authentification to allow you to protect your account against unauthorized usage.

We might use stricly anonymous numbers about your event for our internal statistics, but only if there is no way to track them back to you. We do this to improve our service on the legal grounds of Art. 6(1) lit. f GDPR.

Data access

You have a right to know what we know about you. If you enter your email address here, we'll send you a file with a report on all data we could find about you.

   

The file will be automatically generated and should arrive within 30 minutes. If not, please contact us at support@pretix.eu. Please note that email is an unencrypted medium. If you wish that we transfer the data to you in a different way, please get in touch at the same address.

Data deletion

Data deletion is hard in the scope of ticket sales. We (or, the organizers) are forced to keep lots of data around in original form to comply with regulations of tax authorities, since nearly all data collected by us is directly related to a sale.

If organizers still want to remove personal data from our servers, we provide a tool to anonymize all data from an event, while keeping all numbers intact. Please contact us for more information. As a ticket buyer, please contact the organizer of the event you bought tickets for.

Visitors of this website

The following applies only to this website about pretix, as well as to the blog behind.pretix.eu, not to the specific event pages themselves.

When you visit our website, we need to process data about your request, such as the specific site you requested, your IP address and browser, and similar metadata in order to deliver the website to you. We log this data only in anonymized form, i.e. we do not log any IP adresses or anything else that can be traced back to you.

On this website, we have integrated the Matomo component. Matomo is an open-source software tool for web analysis. It therefore collects data on your website usage and is mainly used for the optimization of our website. In particular, we store: The first bytes of your IP address (i.e. 123.234.0.0 instead of 123.234.215.78), the website you requested, the website you are coming from (so-called referrer), the requested sub-pages, the duration of the user's stay on the website, and the number of requests to the website. In addition, Matomo stores a cookie on your computer in order to

The software is operated on our own server and the data not shared with third parties. The software is configured to anonymize any IP addresses by stripping the last half of bytes from them. This way, we cannot trace the data back to an individual device or connection. Matomo sets a cookie on your computer.

Legal basis for this processing is Art. 6(1) lit. f GDPR. By anonymizing IP addresses, we comply with the user's interest to protect their data reasonably. We will delete all individual datasets after 90 days. After this time, we will only archive daily averages and sums, but nothing that can be analyzed for individual visitors.

You may prevent the setting of cookies through our website at any time by configuring your browser to deny the setting of cookies. In addition, cookies already in use by Matomo may be deleted at any time via a web browser or other software programs. Note however, that disabling cookies completely might impact the functionality of our website.

In addition, you can object to a collection of through Matomo. For this, you must set an opt-out cookie by clicking on the checkbox in the next paragraph. The opt-out cookie that is set for this purpose is placed on your device. If the cookies are deleted on your system, then you must call-up the link again and set a new opt-out cookie.

Any questions?

We're happy to tell you more. Just get in touch at support@pretix.eu!