Pricing

How do I pay my fees?

At the end of each month, we'll send you an invoice that you can pay to us via bank transfer. On request, credit card or SEPA debit payments are also possible.

What does the maximum ticket fee mean?

Normally, we charge 2.5 % per ticket. However, if you sell tickets for more than 600 € each, we will still charge only 15 € per ticket, even though 2.5 % would be more. If you use a different currency than EUR, we'll apply a similar limit at a value roughly corresponding to 15 € in your currency.

What currencies can I use?

Any currency supported by the payment provider of your choice. In most cases, we'll convert the resulting fee to EUR using a standard conversion rate before invoicing it to you.

What are payment provider fees?

When you process payments, you'll can either accept payments via your usual bank account or use one of our seamlessly integrated payment providers like PayPal, or Stripe. Those payment providers also take a cut, ranging from a few cents to a few percent – depending on the payment method. Check there websites for details or talk to us, we can advice you.

Is there a minimum term of contract?

No! If you don't want to use our service any more, just stop stelling tickets and we'll stop invoicing fees. It's that simple!

Is there a free option?

Yes! The hosted service is free if your event is free for all participants.

How is the fee calculated exactly?

We only charge for orders that are successfully paid. We'll calculate 2.5 % from every sold ticket's price, round this to two decimal places and sum it up. Then, we'll subtract everything you already paid us and invoice the remainder to you every month.

How are taxes handled?

We will charge 2.5 % of the net price of your tickets, so if you charge tickets with VAT, we will subtract the VAT amount before calculcating our share.

However, when you are resident within Germany, we'll need to add 19 % VAT to the invoice total ourselves. The same applies if you are resident in the EU but can not provide a valid VAT ID number.

What happens if I cancel my event or some orders?

There is no cancellation fee. If one or more orders are canceled, we wont re-pay you for the ticket fees you already paid to us, but we'll credit them to your account and set them off against the next invoice you receive from us, making your next event cheaper!

Can I use other ticket services as well?

Of course! We won't lock you in, ever.

What is the cost of pretix Enterprise?

This is hard to say. pretix Enterprise is an individual package that can consist of a number of optional plugins that add in extra features. Those plugins have different "sizes" and can be licensed seperately or in packages. Additionally, the Enterprise Edition can include various levels of support. We also think it is fair that we roughly scale the price with the scale of your operations – this allows us to fund our development while still offering competitive prices. Best is to contact us at sales@pretix.eu and talk about your plans together! We'll surely work something out.

How do you charge for custom development?

It depends on the desired feature. We might charge by hour, or negotiate a contribution share, depending on how likely it seems that other customers will want that feature as well. We also do not implement any feature that is asked for, but will balance weigh your interests against compatibility concerns and the general direction of our product. But that still leaves a lot of possibilities open – just talk to us!